Office Management and Secretaryship 12th Std

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Office Management and Secretaryship 12th Std

Chapter 1: Introduction to Management


=> Introduction to Management
=> Meaning of Management
=> Definition of Management
=> Characteristics of Management
=> Importance of Management
=> Levels of Management
=> Distinction between Administration and Management
=> Functions of Management
=> Manager and Important Functions
=> Role of Manager
=> The Millennium Manager
=> Managerial Skills

Chapter 2: Planning


=> Introduction of Planning
=> Meaning of Planning
=> Definition of Planning
=> Nature of Planning (Characteristics or features of planning)
=> Importance of planning
=> Limitations of Planning
=> Process or Steps Involved in Planning
=> Types of Planning
=> Methods of Planning

Chapter 3: Organising Function


=> Introduction of Organisation
=> Meaning of Organisation
=> Definition of Organisation
=> Nature of Organisation (Characteristics)
=> Advantages of Organisation
=> Steps in Organisation Process
=> Formal and informal organisation
=> Line organisation
=> Line and Staff organisation
=> Functional organization
=> Organisational Chart

Chapter 4: Decision Making


=> Introduction of Decision Making
=> Meaning of Decision Making
=> Definition of Decision Making
=> Characteristics of Decision Making
=> Importance of Decision Making
=> Factors Affecting Decision Making
=> Process of Decision Making (or) Steps Involved In Decision Making
=> Types of Managerial Decision

Chapter 5: Coordination and Direction


=> Introduction of Coordination and Direction
=> Meaning of Coordination
=> Principles of Coordination
=> Nature of Coordination
=> Importance of Coordination
=> Types of Coordination
=> Problems in Coordination
=> Steps for effective coordination
=> Direction
=> Importance of Direction
=> Techniques of Direction
=> Delegation : Meaning, Definition, Characteristics
=> Supervision

Chapter 6: Delegation of Authority


=> Delegation of Authority
=> Principles of Delegation
=> Characteristics of Delegation of Authority
=> Steps in Delegation
=> Meaning of Centralization and Decentralization
=> Meaning of Departmentation
=> Types of Departmentation

Chapter 7: Leadership and Communication


=> Leadership
=> Characteristics of Leadership
=> Leader Vs Manager
=> Importance of Leadership
=> Functions of Leadership
=> Kinds of Leadership Styles
=> Qualities of a Successful Leader
=> Business Communication
=> Characteristics of Communication
=> Purpose of Communication
=> Principles of Communication
=> Communication Process
=> Benefits of Communication
=> Types of Communication
=> Forms of Communication
=> Barriers to Communication
=> How to overcome the Barriers to Communication

Chapter 8: Motivation


=> Motivation
=> Meaning of Motivation
=> Definition of Motivation
=> Characteristics of Motivation
=> Steps in Motivation
=> Merits of Motivation
=> Types of Motivation
=> Theories of motivation
=> Maslow’s Hierarchy of Needs Theory
=> McGregor’s X and Y Theory

Chapter 9: Controlling


=> Controlling
=> Objectives of Controlling
=> Characteristics of Control
=> Process of Controlling
=> Importance of Controlling
=> Merits and Demerits of Controlling
=> Techniques of Controlling

Chapter 10: Secretary


=> Secretary
=> Meaning of Office Secretary or Personal Secretary
=> Private Secretary
=> Types of Secretary
=> Definition of Secretary
=> Qualification of Company Secretary
=> Process for appointment of Company Secretary
=> Draft format of Board Resolution: Appointment of Company Secretary
=> Duties of the Company Secretary
=> Rights enjoyed by the Company Secretary
=> Liabilities of the Company Secretary
=> Restrictions of Company Secretary
=> Dismissal of Company Secretary



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