Chapter: 12th Office Management and Secretaryship : Chapter 1 : Introduction to Management

Levels of Management

The term “Levels of Management” refers to a line of demarcation between various managerial positions in an organisation.

Levels of Management

The term “Levels of Management” refers to a line of demarcation between various managerial positions in an organisation. The number of levels in management is based on the size of business. The levels of management can be classified in three broad categories:


Top Level of Management : It consists of board of directors, chief executive or managing director, president, vice president and all top level managers. Top level management is responsible for controlling and overseeing the whole organisation. They develop goals, company policies takes major decisions which affects the whole organisation. They are answerable to shareholders and public.


Following are the role of top level management

1.   Determination of objectives

2.   Formulation of policies

3.   Preparing long range planning and strategy

4.   Organising for action

5.   Keeping communication between the organisation and outside world

6.   Ensure Co-ordination and effective control of activities.

Middle Level Management: Middle level management is also known as executory level management. They are subordinate to top level management and responsible for the direction of lower level management. It consists of branch managers and departmental managers. The middle level managers are in charge for training of lower level employees.


Their role can be emphasized as

1.   They execute the plans of top management

2.   They make plans for sub-units of the organisation

3.   They interpret and explain policies from top level management to lower level

4.        They motivate the lower level management workers towards better performance

5.   They have to evaluate the performance of the employees

6.   They have to coordinate the activities of the organisation

Lower level of management: Lower level is also known as Supervisory/ Operative level of management. It consist of supervisors, foreman, section officers, superintendent etc. They focus on controlling and direction.


Their activities include

1.   Assigning job to various workers.

2.   They instruct workers for day to day activities.

3.   They communicate workers problems, suggestions etc to top level management.

4.   They help to solve the grievances.

5.   They motivate workers to attain goal.

6.   They ensure discipline in the enterprise.

7.        They give periodic report about workers to their superiors.

 

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12th Office Management and Secretaryship : Chapter 1 : Introduction to Management : Levels of Management |


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