Process of Controlling
1. Establishment of Standards Establishing
Standard is the first step in control and standards are the criteria against
which the actual results can be measured. They are derived from the objectives
and goals of the organisation. Standards may be fixed for individuals, groups
or for whole organisation . It may be expressed quantitatively or qualitatively
depending on the type of activity to be measured.
2. Measuring actuals The Second step is to measure the actual
performance of individuals, groups or organisation. The work done is recorded
at every stage and measured with the Standards. Comparison of actual
performance is made with standards.
3. Deriving deviations While comparing the actual with standard we
can find out deviations. Corrections in deviation should be made. Thus it would
be useful for attainment of the goal.
4. Take Corrective action Managers can correct deviations by modifying
their goals . The reason for the deviations should be identified and
appropriate corrective action should be taken to rectify the deviations. The
corrective actions are generally taken by top management.