Total Quality Management - GE8077, GE6757

Important questions and answers, Online Study Material, Lecturing Notes, Assignment, Reference, Wiki

Total Quality Management

Notes and Study Material [Click]

Semester Exam Question Papers [Click]

2 marks Questions and Answers [Click]

Important Questions [Click]

Question Bank [Click]

Total Quality Management



INTRODUCTION


Quality Management
Various dimensions of quality with examples
Deming’s Philosophy
Quality Planning
The barriers to TQM implementation and Deming Philosophy
Evolution of quality
Basic concepts, principles, barriers and benefits of Total Quality Management (TQM)
Important Questions and Answers: Quality Management

TQM PRINCIPLES


Leadership
Quality Council
Seven Steps to Strategic Quality Planning
Quality Statements
Customer Satisfaction
Tebouls Model of customer satisfication
Customer Retention
Motivation Concept of Motivation
Theories of Motivation
Herzberg’s Two Factor Theory
Empowerment
Job Enrichment Vs Job Empowerment
Teams
Characteristics of Successful Teams
Stages of Team Development
Recognition and Reward
Importance of Performance Appraisals
Benefits of Employee Involvement
The PDCA Cycle
5-S: Housekeeping
Kaizen
Supplier Partnership
Partnering
Supplier Selection
Supplier Rating
Aspects of Employee Involvement
Intrinsic Vs Extrinsic Rewards
Customer complaints (feedback)
Continuous Process Improvement (CPI)
Important Questions and Answers: Total Quality Management (TQM) Principles

TQM TOOLS AND TECHNIQUES I


Seven tools of quality
New Seven management Tools
Management Tool: Affinity Diagram
Management Tool: Relations Diagram
Management Tool: Tree Diagram
Management Tool: Matrix Diagram
Matrix Data Analysis Diagram
Management Tool: Arrow Diagram
Six Sigma
Benchmarking
Failure Mode and Effects Analysis
Important Questions and Answers: Total Quality Management Tools & Techniques
The seven traditional tools of quality
New management tools
Types of Benchmarking
Failure modes and effects analysis (FMEA)
Timing of FMEA
Benchmarking process

TQM TOOLS AND TECHNIQUES II


TQM Tools And Techniques
Quality Function Deployment
Taguchi’s Quality Loss Function
Maintenance development stages
Total Productive Maintenance
Quality costs
Voice of the customer
Design of FMEA document
Different types of needs
Major benefits of quality function deployment (QFD)
Quality circles
Organisational structure
Important Questions and Answers: Total Quality Management Tools and Techniques

QUALITY SYSTEMS


ISO 9000 STANDARDS
Need of Quality system
ISO 9000:2000 Quality Systems
Need for ISO 9000- ISO 9000-2000 Quality System
QS 9000 – ISO 14000 – Requirements
ISO 9000 Documentation and Documentation Hierarchy
Clauses in ISO 9001
ISO 14000 - Environmental Management systems
Processes of Software Quality Management
Cost of Quality
Concepts and Benefits of ISO 14000
Important Questions and Answers: Quality Systems

GE6757 Total Quality Management - Anna University 2013 Regulation Syllabus - Download Pdf
GE8077 Total Quality Management - Anna University 2017 Regulation Syllabus - Download Pdf
Total Quality Management - Question Bank - Download Pdf


Total Quality Management TQM - Question Bank 2 - Download Pdf
Total Quality Management TQM - Question Bank - Download Pdf
Total Quality Management - Important Questions - Download Pdf
Total Quality Management TQM - 2 marks with answers 2 - Download Pdf
Total Quality Management TQM - 2 marks with answers 3 - Download Pdf
Total Quality Management TQM - 2 marks with answers - Download Pdf
Total Quality Management - Notes - Download Pdf
Total Quality Management TQM - Notes 2Dub - Download Pdf
Total Quality Management TQM - Notes 4 - Download Pdf
Total Quality Management TQM - Notes 3 - Download Pdf
Total Quality Management TQM - GE6757 May June 2016 Question Paper


Total Quality Management TQM - GE6757 Nov Dec 2016 Question Paper
Download Anna University Notes Android App
Total Quality Management - Start Reading Online


Privacy Policy, Terms and Conditions, DMCA Policy and Compliant, Contact

Copyright © 2018-2023 BrainKart.com; All Rights Reserved. Developed by Therithal info, Chennai.