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Chapter: Mechanical : Total Quality Management (TQM) : Quality Systems

ISO 9000:2000 Quality Systems

1. Procedure to cover all processes in the business 2. Monitoring process to ensure effectiveness 3. Keeping adequate record

ISO 9000:2000 Quality Systems


The term I S O 9 0 0 0 refers to a set of quality management standards. ISO 9000 currently includes three quality standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000. ISO 9001:2000 presents requirements, while ISO 9000:2000 and ISO 9004:2000 present guidelines.


ISO's purpose is to facilitate international trade by providing a single set of standards that people everywhere would recognize and respect.


The ISO 9000 2000 Standards apply to all kinds of organizations in all kinds of areas. Some of these areas include manufacturing, processing, servicing, printing, forestry, electronics, steel, computing, legal services, financial services, accounting, trucking, banking, retailing, drilling, recycling, aerospace, construction, exploration, textiles, pharmaceuticals, oil and gas, pulp and paper, petrochemicals, publishing, shipping, energy, telecommunications, plastics, metals, research, health care, hospitality, utilities, pest control, aviation, machine tools, food processing, agriculture, government, education, recreation, fabrication, sanitation, software development, consumer products, transportation, design, instrumentation, tourism, communications, biotechnology, chemicals, engineering, farming, entertainment, horticulture, consulting, insurance, and so on.


ISO 9000 is important because of its orientation. While the content itself is useful and important, the content alone does not account for its widespread appeal.


ISO 9000 is important because of its international orientation. Currently, ISO 9000 is supported by national standards bodies from more than 120 countries. This makes it the logical choice for any organization that does business internationally or that serves customers who demand an international standard of quality.


ISO is also important because of its systemic orientation. We think this is



Many people in this field wrongly emphasize motivational and attitudinal factors. The assumption is that quality can only be created if workers are motivated and have the right attitude. This is fine, but it doesn't go far enough. Unless you institutionalize the right attitude by supporting it with the right policies, procedures, records, technologies, resources, and structures, you will never achieve the standards of quality that other organizations seem to be able to achieve.


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Mechanical : Total Quality Management (TQM) : Quality Systems : ISO 9000:2000 Quality Systems |

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