ISO 9000 STANDARDS
Design, Development, Production, Installation & Servicing
Production, Installation & Servicing
Inspection & Testing
Provides guidelines on the technical, administrative and human factors affecting the product or services.
BENEFITS OF ISO 9000 STANDARDS :
Ø Achievement of international standard of quality.
Ø Value for money.
Ø Customer satisfaction.
Ø Higher productivity.
Ø Increased profitability
Ø Improved corporate image
Ø Access to global market
Ø Growth of the organization
Ø Higher morale of employees
CLAUSES (ELEMENTS) OF ISO 9000 (During the year 1987)
Ø Adequate resources for the verification activities
Ø Need for trained personnel
Ø Work and verification activities including audits
Ø A Management Representative to be identified
Ø Review the Quality System performance and customer complaints periodically
· Quality System
· Contract review
· Design Control
· Documents Control
· Purchaser – Supplied Product
· Product Identification and Traceability
· Process Control
· Inspection and Testing
· Inspection Measuring and Test Equipment
· Inspection and Test Status
· Control of Non – Conforming Product
· Corrective Action
· Handling, Storage, Packaging and Delivery
· Quality Records
· Internal Quality Audits
· Statistical Techniques
CLAUSES (ELEMENTS) OF ISO 9000 (During the year 2000)
2. Normative Reference
3. Terms and Definitions
4. Quality Management System (QMS)
5. Management Responsibility
Quality Policy Planning
Responsibility, Authority and
Communication Management Review
6. Resource Management
Provision of Resources Human Resources Infrastructure
7. Product Realization Planning of Product Realization Customer related processes Design and Development Purchasing
Production and Service Provision
Control of Monitoring and Measuring devices
8. Monitoring and Measurement General
Monitoring and Measurement
Control of Non-Conforming Product
Analysis of Data
IMPLEMENTATION OF QUALITY MANAGEMENT SYSTEM :
1. Top Management Commitment
2. Appoint the Management Representative
4. Appoint an Implementation Team
6. Time Schedule
7. Select Element Owners
8. Review the Present System
9. Write the Documents
10. Install the New System
11. Internal Audit
12. Management Review
PITFALLS OF SUCCESSFUL IMPLEMENTATION :
1. Using a generic documentation program or another organization’s documentation program
2. Over-documentation or documentation that is too complex
3. Using External Consultants without involvement
4. Neglecting to obtain top management’s involvement
5. Developing a system that does not represent what actually occurs
In every organization, the quality system must be documented properly. The documentation of the system can be seen as a hierarchical format as shown.
The term Audit refers to a regular examination and checking of accounts or financial records, settlement or adjustment of accounts.
It also refers to checking, inspection and examination of Production Processes.
PURPOSE OF QUALITY AUDIT :
Ø To establish the adequacy of the system.
Ø To determine the effectiveness of the system.
Ø To afford opportunities for system analysis.
Ø To help in problem solving.
Ø To make decision making easier etc.
TYPES OF QUALITY AUDIT :
1. First – Party Audit.
3. Third – Party Audit.
Quality audit can also be classified on the basis of the area taken into account for the audit such as
Ø System Audit.
Ø Process Audit.
Ø Product Audit.
Ø Adequacy Audit.
Ø Compliance Audit.
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