Processes of Software Quality Management

Processes of Software Quality Management

The key processes of Software Quality Management fall into the following three categories: 1) Quality Planning 2) Quality Assurance 3) Quality Control. The Software Quality Management comprises of Quality Planning, Quality Assurance and Quality Control Processes. We shall now take a closer look at each of them. 1) Quality Planning : Quality Planning is the most important step in Software Quality Management. Proper planning ensures that the remaining Quality processes make sense and achieve the desired results. The starting point for the Planning process is the standards followed by the Organization. This is expressed in the Quality Policy and Documentation defining the Organization-wide standards. Sometimes additional industry standards relevant to the Software Project may be referred to as needed. Using these as inputs the Standards for the

specific project are decided. The Scope of the effort is also clearly defined. The inputs for the Planning are as summarized as follows: a. Company‗s Quality Policy b. Organization

Standards c. Relevant Industry Standards d. Regulations e. Scope of Work f. Project Requirements Using these as Inputs the Quality Planning process creates a plan to ensure that standards agreed upon are met. Hence the outputs of the Quality Planning process are: a. Standards defined for the Project b. Quality Plan

To create these outputs namely the Quality Plan various tools and techniques are used. These tools and techniques are huge topics and Quality Experts dedicate years of research on these topics. We would briefly introduce these tools and techniques in this article. a. Benchmarking: The proposed product standards can be decided using the existing performance benchmarks of similar products that already exist in the market. b. Design of Experiments: Using statistics we determine what factors influence the Quality or features of the end product .