Need for ISO 9000- ISO 9000-2000 Quality System

Need for ISO 9000- ISO 9000-2000 Quality System

Basic Requirements of ISO 9001

1. Procedure to cover all processes in the business

2. Monitoring process to ensure effectiveness

3. Keeping adequate record

4. Defect verification and appropriate correction

5. Regular review of individual processes

6. Facilitating continual improvement

Benefits of ISO Registration

1. Increase in internal quality – reduction of scrap, rework etc

2. Production reliability – measure of breakdowns, time and shift management etc

3. External quality – acceptance by customers, less claims, return of goods

4. Time performance – marketing, delivery, production time etc

Cost of poor quality – scraps and rework

ISO 9000 Family

-  ISO 9000:2000 QMS – Fundamental and Vocabulary

-  Basic QMS

-  Guidance document for certification

-  Revised in ISO 9000:2005

ISO 9001:2000 QMS – Requirements

-  Design, development and installation

-  Customer satisfaction through products and service

ISO 9004:2000 QMS – Guidelines for Performance

-  Continuous improvement

-  Enhance the mature system

Sector Specific Standards Need – One system may not cover all industry Sector specific standard work in hand with regular ISO Work in tandem with certifying bodies of such industry AS91000 1997 for Aerospace industry. Boeing was the brain behind it. NASA, DOD, FAA Common in USA, Europe and Japan ISO/TS 16949 – March 2002 – Technical Specification System for Automotive Suppliers In collaboration with US big 3 – Ford, GM, Chrysler with German, French, Italy and Japan Accepted by Asian automakers – they benefit a lot. Helps in Continuous improvement, defect prevention, variation reduction and supply chain Levels – ISO 9000, sector specific and company requirement TL

9000 - 1998 QuEST – Quality Excellence for Supplies of Telecommunications formed TL9000 Standards designed by Motorola, Lucent, Verizon, Southwest bell, AT&T. Along with ISO 9001 they have their own standard to deliver the need of customers