Basic
concepts and principles of TQM
1. Top
management commitment
2. Focus on
the customer – Both internal and external
3. Effective
involvement and utilization of entire work force
4. Continuous
improvement
5. Treating
suppliers as partners
6. Establishing
performance measures for the processes
7. Customers
requirements - ( both internal & external) must be met first time &
every time
8. Everybody
must be involved
9. Regular
two way communication must be promoted I
10.
Identify the training needs and supply it to the
employees
11.
Top management commitment is must
12.
Every job must add value
13.
Eliminate waste & reduce total cost
14.
Promote creativity
15.
Focus on team work.
The barriers and benefits of TQM
1. Lack of
management commitment
2. Lack of
faith in and support to TQM activities among management personnel
3. Failure
to appreciate TQM as a cultural revolution. In other words, inability to change
organizational culture
4. Misunderstanding
about the concept of TQM
5. Improper
planning
6. Lack of
employees commitment
7. Lack of
effective communication
8. Lack of
continuous training and education
9. Lack of
interest or incompetence of leaders
10.
Ineffective measurement techniques and lack of
access to data and results
11.
Non-application of proper tools and techniques
12.
Inadequate use of empowerment and team work
Benefits
of TQM.
Tangible Benefits
Improved product quality
Improved productivity Reduced
quality costs Increased market and customers
Increased profitability
Reduced employee grievances
Intangible Benefits
Improved employee participation
Improved team work
Improved working relationships
Improved customer satisfaction
Improved communication
Enhancement of job interest
Enhanced problem solving capacity
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