TQM TOOLS AND TECHNIQUES
PREREQUESITE DISCUSSION:
First company in Japan to
introduce Quality Circles was the Nippon Wireless and Telegraph Company in
1962. By the end of that year there were 36 companies registered with JUSE by
1978 , but then spread to more than 35 other companies in the first year.
Quality circles are generally
free to select any topic they wish (other than those related to salary and
terms and conditions of work, as there are other channels through which these
issues are usually considered.
Quality circles have the advantage of continuity; the circle
remains intact from project to project.
CONCEPT:
A quality circle is a volunteer group composed
of workers (or even students).
Supervisor Meet regularly in paid
time who are trained to identify, analyze and solve work-related problems and
present their solutions to management.
When matured, true quality
circles become self-managing, having gained the confidence of management.
Quality circles are an
alternative to the rigid concept of division of labor, where workers operate in
a more narrow scope and compartmentalized functions.
Typical topics are improving occupational
safety and health, improving product design, and improvement in the
workplace and manufacturing processes.
Improve Customer Satisfaction
Stock is available at the right time and right
location.
Simply stated, stock is available
at the right time and right location. Inventory Optimization balances the
investment in an inventory with the fill-rate (service level) goals of a
company. Financial considerations and/or constraints can also be applied in the
development of the algorithm. These highly complex algorithms work behind the
scene, allowing the user to feel confident in using optimization to help manage
their inventory.
A better balanced inventory means
more customer satisfaction. Customer service level management is one of the
intrinsic values to Valogix solutions. Repeat orders from current satisfied
customers are now more profitable than acquiring new customers! If your money
is tied up in a very slow moving, excess and inactive
stock you won’t have the cash you need to buy more of the items your customers are
looking for and they will go elsewhere.
APPLICATIONS:
Quality circles have been implemented even in educational sectors in India, and QCFI (Quality Circle Forum of India) is promoting such activities. However this was not successful in the United States, as it (was not properly understood and) turned out to be a fault-finding exercise although some circles do still exist.
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