Important Questions and Answers: Total Quality Management Tools & Techniques

TQM TOOLS & TECHNIQUES I

1.In a foundry, the castings manufactured are inspected with respect to the four defects namely ,blow holes, core shift, honey combing and hot tear design. Design a check sheet to gather data on the total number of castings found defectives due to the respective above defects.

2. What are the different sampling techniques.

1. Simple random sampling

2. Strafied sampling

3. Systamatic sampling

4. Cluster sampling

5. Judgement sampling

3What. is the use of the control chart?

The control chart is used to keep a continuin characteristic. It is a picture of process ove

4Define. Process Capability?

It is defined as the quality performance capability of the process with given process factors and under normal, in control condition. Based on the results of any process that are continuously measured, standard deviation is calculated by taking the square root of its variance to calculate the indices of process capability namely CP and Cpk. The need for process capability is to

i.Predict the extent to which the process will be able to hold tolerance or customer requirements.

ii.Choose, from among competing process, the most one for meeting the customer requirements.

iii.Redesign and implement a new process that eliminates the source of variability now at work.

6.  Define the Ishikawa diagram?

It is called as Fishbone diagram which a process tool to identify possible causes for a particular effect.

7.     What are Key concepts of Six sigma?

•         Critical to quality: Attributes most important to the customer

•         Defect: Failing to deliver what the customer wants

•         Process capability: What your process can deliver

•         Variation: What the customer sees and feels

•         Design for six- sigma (DFSS): Designing to meet customer needs and process capability.

8.Define Tree diagram?

A tree diagram assists teams in exploring all the options available to solve a problem, or accomplish a task. The tree diagram actually resembles a tree when complete.

The trunk of the tree is the problem or task. Branches are major options for solving the problem, or completing the task. Twigs are elements of the options. Leaves are the means of accomplishing the options.

9List. the tools used for feedback?

•          Comment cards

•          Surveys

•          Focus groups

•          Toll-free telephone lines

•          Customer visits

•          Report cards

•          The internet

•          Employee feedback

10.          What are the activities to be done using custome

Investigate customer’s experienceon promptlyboihpositiv. Develop procedures for complaint resolution . Analyze complaints.

Work to identify process and material variatio When a survey response is received,ctthecustomstrivaseniortoanm

resolve the concern.

Establish customer satisfaction measures and c Communicate complaint information, as well as

all peopleationinthe. organiz

Provide a monthly complain report to the quali Identify customer’s expectations beforehandanalysis.ra

11Define. Customer Retention?

Customer retentionitiesrepresentsthatproducecustomertheactivthe neces satisfaction that creates custbottommer loyalty, line. It whiis between the customer satisfaction and the botto

Celebrate success

12.Whatare the employeebenefits of involvement?

Employee Involvement improves quality and incre

•          Employees make better decisions

Employees are more likely to implememakingt. and su 2 • Employees aretE.Rbetter.andIVAKUMARSpinpoint-HD/MECabletoareasspo for 2015improvem-16

•        Employees are better able to take immediate c

•        Employee involvement reduces labor/mancommunicationsgement cooperation.

•        Employee involvemeatingntincreasesfeelingmorganizationaleofbelonginbycr.

•        Employees are better able to accept change be

•        Employees have an increased commitment to uni

13.          Whatare the tenforconditionstheselection and evaluation o

I.             The supplier understands and appreciatesorganizationt.

II.                 II. The supplier has a stable management syste

III. The suppliertandardsmaintainsandhighhas technicalthecapabilis future technological innovations.

IV. The supplier can supply precisely those ra purchaser, and those supplied. meet the qualit

V. The supplier has the capability to produce attain that capability.

VI. There is no danger of the supplier breachi

VII. The price isesrightcan beandmetthe. Indeliveryasyddition,dat t accessiblein terms of transportation and communicatio

VIII. The supplier is sincere in implementing

IX. The supplier has an effectivegram suchISO/QSqualityas9000syst.

X. The supplier has a track record of customer

14.Howill you improve the performance appraisal s oUse rating scales that have few rating categ oRequire work team or group evaluations- that

focused evaluations.

oRequire more frequent performance reviews wh emphasis on future planning.

oPromotion decisions should be made bydrawsanindep on current-jobinformation and potential for the new j oInclude indexes of external customer satisfa oUse peerubordinateands feedback as an index of int oInclude evaluation for process improvement i

15.Whatare the typical measurements frequently ask

⌦Human Resource

 âŒ¦Customers

 âŒ¦Production

⌦Research & Development

⌦Suppliers

 âŒ¦Marketing/Sales

16.Whatare the concepts to achieve a motivated wor

a.         Know thyself

b.          Know your employees

c.     ablishEst a positive attitude

d.     Share the goals

e.         Monitor progress

f.           Develop interesting work

g.         Communicate effectivelyh.