BENEFITS OF EMPLOYEE INVOLVEMENT
Employee involvement improves quality and increases productivity because
Ø Employees make better decisions using their expert knowledge of the process
Ø Employees are better able to spot and pin-point areas for improvement.
Ø Employees are better able to take immediate corrective action.
Ø Employee involvement reduces labour / management friction.
Ø Employee involvement increases morale.
Ø Employees have an increased commitment to goals because they are involved.
CONTINUOUS PROCESS IMPROVEMENT
Continuous process improvement is designed to utilize the resources of the organization to achieve a quality-driven culture.
Improvement is made by
Ø Viewing all work as process.
Ø Making all process effective, efficient and adaptable.
Ø Anticipating changing customer needs.
Ø Controlling in-process performance using measures such as scrap reduction, control charts etc.
Ø Eliminating waste and re-work.
Ø Eliminating non-value added activities.
Ø Eliminating non-conformities.
Ø Using Benchmarking.
Ø Incorporating learned lessons into future activities.
Ø Using technical tools such as SPC, benchmarking, experimental design, QFD etc
Process refers to business and production activities of an organization.
Input / Output Process Model
There are five basic ways for improvement.
Ø Reduce resources.
Ø Reduce errors.
Ø Meet or exceed expectations of downstream customers.
Ø Make the process safer.
Ø Make the process more satisfying to the person doing it.
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