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Chapter: Mechanical - Total Quality Management (TQM) - Principles

Benefits of Employee Involvement

Continuous process improvement is designed to utilize the resources of the organization to achieve a quality-driven culture.


BENEFITS OF EMPLOYEE INVOLVEMENT

 

Employee involvement improves quality and increases productivity because

 

Ø    Employees make better decisions using their expert knowledge of the process

Ø    Employees are better able to spot and pin-point areas for improvement.

Ø    Employees are better able to take immediate corrective action.

Ø    Employee involvement reduces labour / management friction.

Ø    Employee involvement increases morale.

Ø    Employees have an increased commitment to goals because they are involved.

 


 

CONTINUOUS PROCESS IMPROVEMENT

 

Continuous process improvement is designed to utilize the resources of the organization to achieve a quality-driven culture.








Improvement is made by

 

Ø    Viewing all work as process.

Ø    Making all process effective, efficient and adaptable.

Ø    Anticipating changing customer needs.

 

Ø    Controlling in-process performance using measures such as scrap reduction, control charts etc.

 

Ø    Eliminating waste and re-work.

Ø    Eliminating non-value added activities.

Ø    Eliminating non-conformities.

Ø    Using Benchmarking.

Ø    Incorporating learned lessons into future activities.

Ø    Using technical tools such as SPC, benchmarking, experimental design, QFD etc

 

PROCESS

 

Process refers to business and production activities of an organization.




Input / Output Process Model

 

There are five basic ways for improvement.

 

Ø     Reduce resources.

Ø     Reduce errors.

Ø     Meet or exceed expectations of downstream customers.

Ø     Make the process safer.

Ø     Make the process more satisfying to the person doing it.

 

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