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Chapter: Mechanical : Total Quality Management (TQM) : TQM Tools & Techniques

Quality circles

Quality Circle is a form of participation management. b. Quality Circle is a human resource development technique. c. Quality Circle is a problem solving technique.

Quality circles

 

Quality Circle is a small group of 6 to 12 employees doing similar work who voluntarily meet together on a regular basis to identify improvements in their respective work areas using proven techniques for analysing and solving work related problems coming in the way of achieving and sustaining excellence leading to mutual upliftment of employees as well as the organisation. It is "a way of capturing the creative and innovative power that lies within the work force".

 

CONCEPT

 

The concept of Quality Circle is primarily based upon recognition of the value of the worker as a human being, as someone who willingly activises on his job, his wisdom, intelligence, experience, attitude and feelings. It is based upon the human resource management considered as one of the key factors in the improvement of product quality & productivity. Quality Circle concept has three major attributes:

 

 

Quality Circle is a form of participation management.

 

b. Quality Circle is a human resource development technique.

 

c.  Quality Circle is a problem solving technique.

 

OBJECTIVE

 

The objectives of Quality Circles are multi-faced. a) Change in Attitude. From "I don‗t

 

care" to "I do care" Continuous improvement in quality of work life through humanisation of work. b) Self Development Bring out ‗Hidden Potential‗ of people

People get to learn additional skills. c) Development of Team Spirit Individual Vs Team

 

"I could not do but we did it" Eliminate inter departmental conflicts. d) Improved Organisational Culture Positive working environment. Total involvement of people at all levels. Higher motivational level. Participate Management process.

 

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Mechanical : Total Quality Management (TQM) : TQM Tools & Techniques : Quality circles |


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