Chapter: Mechanical : Total Quality Management (TQM) : Principles
Continuous Process Improvement (CPI)
Continuous
Process Improvement (CPI)
TQM has been defined as a philosophy based on quest
for progress and continual improvement in the areas of cost, reliability,
quality, innovation, efficiency and business effectiveness.
It is a continuous learning process which never
stops and is cyclic and iterative
To do CPI, we have different approaches such as
Juran Trilogy, PDSA cycle,
Kaizen and 5S concept
INPUT
/ OUTPUT PROCESS MODEL
The process refers to business and production
activities of an organization.
Example Purchasing, Engineering, Marketing and
Accounting
BASIC
WAYS TO IMPROVE PROCESS
To reduce resources
To reduce errors
To meet exceed customer needs
To make process safer
To make process more satisfying to the person doing
it.
Employee involvement
It is the
total involvement from every person at all levels in the organization
ASPECTS OF EMPLOYEE INVOLVEMENT
1. Employee
motivation
2. Employee
Empowerment
3. Teams and
Team work
4. Recognition
and Reward Schemes
5. Performance
Appraisal
1. EMPLOYEE
MOTIVATION
It is the process of stimulating
people or attempting to influence other to do your will or accomplish desire
goals through the possibility of reward
Improves
employee involvement
Reduces absenteeism and increases turn over Promotes job satisfaction
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