ROLES OF MANAGER
Henry Mintzberg identified ten different roles, separated into three categories. The categories he defined are as follows
a) Interpersonal Roles
The ones that, like the name suggests, involve people and other ceremonial duties. It can be
further classified as follows
Leader – Responsible for staffing, training, and associated duties.
Figurehead – The symbolic head of the organization.
Liaison – Maintains the communication between all contacts and informers that compose the organizational network.
b) Informational Roles
Related to collecting, receiving, and disseminating information.
Monitor – Personally seek and receive information, to be able to understand the organization.
Disseminator – Transmits all import information received from outsiders to the members of the organization.
Spokesperson – On the contrary to the above role, here the manager transmits the organization’s plans, policies and actions to outsiders.
Roles that revolve around making choices.
Entrepreneur – Seeks opportunities. Basically they search for change, respond to it, and exploit it.
Negotiator – Represents the organization at major negotiations.
Resource Allocator – Makes or approves all significant decisions related to the allocation of resources.
Disturbance Handler – Responsible for corrective action when the organization faces disturbances.
According to Harold Koontz, “Management is an art of getting things done through and with the people in formally organized groups. It is an art of creating an environment in which people can perform and individuals and can co-operate towards attainment of group goals”.
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