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Role of Managers
To meet the many demands of performing their functions, managers assume multiple roles. A role is an organized set of behaviours. Henry Mintzberg has identified ten roles common to the work of all managers. The ten roles are divided into three groups.
The performance of managerial roles and the requirements of these roles can be played at different times by the same manager and to different degrees depending on the level and function of management. The ten roles are described individually, but they form an integrated whole.
1 Interpersonal Roles
The interpersonal roles link all managerial work together. The three interpersonal roles are primarily concerned with interpersonal relationships.
ü Figurehead Role: The manager represents the organization in all matters of formality. The top level manager represents the company legally and socially to those outside of the organization. The supervisor represents the work group to higher management and higher management to the work group.
ü Liaison Role: The manger interacts with peers and people outside the organization. The top level manager uses the liaison role to gain favours and information, while the supervisor uses it to maintain the routine flow of work.
ü The leader Role: It defines the relationships between the manger and employees.
2 Informational Roles
The informational roles ensure that information is provided. The three informational roles are primarily concerned with the information aspects of managerial work.
ü Monitor Role: The manager receives and collects information about the operation of an enterprise.
ü Disseminator Role: The manager transmits special information into the organization. The top level manager receives and transmits more information from people outside the organization than the supervisor.
ü Spokesperson Role: The manager disseminates the organization’s information into its environment. Thus, the top level manager is seen as an industry expert, while the supervisor is seen as a unit or departmental expert.
3 Decisional Roles
The decisional roles make significant use of the information and there are four decisional roles.
ü Entrepreneur Role: The manager initiates change, new projects; identify new ideas, delegate idea responsibility to others.
ü Disturbance Handler Role: The manager deals with threats to the organization. The manager takes corrective action during disputes or crises; resolve conflicts among subordinates; adapt to environmental crisis.
ü Resource Allocator Role: The manager decides who gets resources; schedule, budget set priorities and chooses where the organization will apply its efforts.
ü Negotiator Role: The manager negotiates on behalf of the organization. The top level manager makes the decisions about the organization as a whole, while the supervisor makes decisions about his or her particular work unit.
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