Are quality assurance and continuous quality improvement possible for ambulatory surgery?
To ensure quality as well as patient satisfaction, follow-up telephone calls by an anesthesiologist should be made to all patients on the first postoperative day. Some facilities make two additional calls, one on the evening of surgery and another 1 week following surgery. Postage-paid post-cards may be sent to patients requesting information on the overall experience as well as specific areas of care. Space may be allocated for the patient to note side-effects or adverse occurrences. Depending on surgeons to provide accurate feedback regarding complications is unreliable. Therefore, a mechanism for follow-up must be in place to uncover and identify patterns that may require remedial action.