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Chapter: 12th Office Management and Secretaryship : Chapter 9 : Controlling

Characteristics of Control

The following are the important characteristics of Control function

Characteristics of Control

 

The following are the important characteristics of Control function

 

1. Controlling is an estimation: A manager can take corrective actions/ steps only about future operations.

Control is usually present and it is based on the previous experiences Control eliminates wastages, damages and losses.

 

2. Controlling exists at every managerial level: Controlling is a function of every manager in an organisation. Controlling exists in every levels of management, i.e. Top level, Middle level and Lower level.

i)  Top level control – exercising strategic control

ii)  Middle level control – exercising tactical control

iii)  Lower level – operational control


 

3. Controlling is a continuous activity: Control is not a one step process but a continuous one. It involves constant revision and analysis of standards from the deviations between actual and planned performance.

 

4. Purpose of controlling is advantages: Controlling serves as a positive purpose both at the organisational level as well as at the individual level. At the organisational level, the purpose of control is to make things happen to achieve organisational goals within the stated constraints or by means of planned activities. At the individual level, the purpose of control is to make individuals give up a part of their independence so that common goal and objectives may be accomplished.

 

5. Control is a pervasive function: Controlling function is performed by all the managers to control the activities assigned to them, so control is a pervasive function.

 

6. Control is forward looking: It is related to future and past cannot be controlled. Controlling helps to minimise wastage , losses and deviations from standards. It also check the performance of individuals.

 

7. It is Universal: The process of control is same in all the organisation i.e. ( Business or Non business Organisation).

 

8. Linked with other functions of management: Control is connected with other function of management i.e. planning, organising, staffing, directing, communicating and motivating the employees to attain the objectives. Control helps to improve or change on the basis of standards required.


 


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12th Office Management and Secretaryship : Chapter 9 : Controlling : Characteristics of Control |


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