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Chapter: Business Science - Managerial Behavior and Effectiveness - Defining The Managerial Job

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Functional and level differences in Managerial Job behaviour

Though all managers perform the same functions of planning, organizing, directing and controlling.

Functional and level differences in Managerial Job behaviour

 

      Though all managers perform the same functions of planning, organizing, directing and controlling.

 

      There are levels among them. It is normal practice to categorize managers into three levels consisting of top level managers, middle level managers and first line managers consisting of supervisors and foreman.

 

Top management Level

 

      Top-level management includes – Chief Executive Officer (CEO), Managing Directors, President and Vice President, Senior Level Managers (called executives).

 

      These top-level managers have the overall responsibility of the survival and welfare of the organizations. It is a biggest decision making body in the organization. They establish objectives and devise strategies to achieve the objectives.

 

      Top management is a risky and challenging job

 

      E.g. Managing Director of Maruthi Udyog Ltd., took a decision to decrease the price of the car, to increase the sales but it became vice versa. Sales got down.

 

Middle level Managers

 

      These will form the next layer of the management hierarchy. These are subordinates to top-level managers.

 

      Middle level managers include – Operation Manager, Plant Manager, Division head etc.

 

      Middle level managers have overall responsibility of implementation of the plan and controlling the activities. They are responsible for all the activities of the first line managers.

 

First level Managers

 

      These managers include foreman, supervisors, and section head or department manager.

 

 

      The operators or workers directly report to first line manages. These are responsible for controlling of operations plans prepared by middle level managers. They are responsible for outputs

 

SKILLS REQUIRED BY THE MANAGERS AT EACH LEVEL

 

      Technical – at supervisory role

 

A technical skill is an ability to use a special proficiency or expertise relating to a method, process, or procedure.

 

      Human – middle level

 

Human skill is the ability to work well in co-operation with other persons. It emerges as a spirit of trust, enthusiasm, and genuine involvement in interpersonal relationships.

 

Good human skills to communicate, motivate and delegate.

 

      Conceptual Skill- Top Level

 

A conceptual skill that draws heavily on one‘s mental capacities to identify problems and opportunities, gather and interpret relevant information, and make good problem-solving decision that serve the organizations‘ purpose.

 

Top Managerial Level- Change Management Change

 

       Change is the norm

 

      Change is unavoidable

 

      Task of the organization is to lead change.

 

A change leader (Top Management) sees change as an opportunity. The following four components should be given more attention by the managers.

 

      Change Policies

 

–  Abandon yesterday

 

–  Organized improvement

 

–  Exploiting success

 

      Piloting

 

      Changes & continuity – balancing

 

      Making the future

 

 

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