AN INTRODUCTION TO CRM
• Organizations expect a lot from today‘s
Enterprise-andrightlyso. Applic The market trends have been driving this and
the environment which is influencing the scenario of single ERP vendor, less
customization, more frequent upgrades, integrated modules, web services, vendor
consolidation and outsourced support and hosting etc. Our solutions revolve around the Organizations‘
processes and Domain-specific Customizations
Operations and Application Management, Integrated Helpdesk and infrastructure
risk through discrete application outsourcing
and analysis of business performance
introduction to CRM packages
Enterprise Resource Planning Solutions, extend to all realms of business
Mergers and Acquisition IT integration
Reporting and Analysis
Receivable and Dispute Management Process
take cognizance of the following areas of concern while proposing an ERP
implementation solution to our customers.
is the leader in the CRM field. The company currently offers 50 CRM
applications that are able to provide for all the customer service requirements
of small, medium and large industries.
provides CRM applications that aid the organization through improved business
processes. What does Oracle have to offer? The answer is accurate information.
In addition to that the functionality it offers is just as important.
manages to provide excellent support for all departments within the
organization like customer support and added services .
was established in 1972 and is now a leader in the provision of business
solutions for all types of industries. It is a CRM software vendor that caters
to businesses worldwide and currently serves more than 32,000 customers. SAP
has a presence in more than 50 countries. It is the world's largest business
software company. It is the world's third-largest independent software provider
overall and employs more than 35,000 people.
They are able to provide excellent customer service
and support. It boasts of having the Knowledge, Experience, and Technology that
is needed to optimize Business efficiency. It manages to provide a range of
solutions that cater to every aspect of the business.
The benefits from SAP are:
to business environment
offers several solutions for Customer Relationship Management and is able to
deliver customer-centric solutions that revolve around each customer. It helps
the organization to support the various departments like marketing, sales, and
service and provides them with good analytics as well as excellent interaction
CRM supports the customer-related processes and deals with all customer-related
activities across all departments. It sources and
gathers together all customer data in the organization in order to facilitate
better decisions. It enables company's address their business needs adequately,
manages to achi`eve the business objectives and reaps the required return on
Fingent provides Full
lifecycle IT services for ecommerce and e-business to address supply side and
buy side needs of retailers and consumer product manufacturers. Our eCommerce
CoE has capabilities in providing SOA based integrated back end e-Business
solutions, Web 2.0 technologies and creating a multichannel buying experience
through a robust Multichannel framework.
• E-Commerce Functional
components: Order Management, Catalog Transaction Reporting, Business Intelligence
Personalization, Live Chat, Community, email Marketing Social Networking
Collaboration, Product Information Management, Customer Web Store, Promotions
& Blue Print, Application Development & Integration, Application
Interface & Web site Response time optimization Infrastructure: 24x7
support, Managed hosting services, PCI compliance.