Types of communication in the care setting :
Communication is an
important component in the health care field. Employees in hospitals, nursing
homes and other medical settings need to communicate regularly with patients
and residents about medical procedures, daily care tasks and the patient’s
overall health. Because of the importance of communication, many schools and
health care training programs are teaching future employees how to communicate
first. Following are the different types of communication in the care setting.
Before a health care
worker performs any medical procedure or care task with a patient, it’s
important they use verbal communication to inform the patient. This allows the
patient to know what to expect. Verbal communication can also be used by the
patient to inform the health care worker how they are feeling, what concerns
they have and any other questions the patient may have. Non‐verbal communication in the health care setting
comes from eyes, hands and other parts of the body. Providing eye contact, not
crossing the arms and leaning in when talking to a patient are non‐verbal ways to communicate you care.
Formal communication is
often found in hospital policies and documents. This type of communication can
be very rigid, leaving little or no room for feedback or deviation. Health care
workers use formal communication when explaining hospital policies to patients
and their families. Informal communication is less structured, and often allows
for more interaction and communication between patients and caregivers.
Conversing with patients about their interests, families and daily activities
generally occurs using informal communication.
Not all patients are
able to communicate on their own with their care givers. In these instances,
many use technology‐aided communication
devices to hear or speak. For example, patients who are unable to speak may
type their thoughts into a computer that announces them out loud.
Patient may need to
point to signs or symbols to communicate. Many health care settings are full of
signs and symbols that communicate quickly what a patient or visitor needs to
know. Using this type of communication is beneficial in care settings, as it
allows individuals who are unable to read or understand a specific language to
still know what is being communicated.