Changing Office Scenario:
In the past Traditional offices, were found to occupy one or two small poorly lighted and ill-ventilated rooms in the least conspicuous part of the building. Most of the office work had to be performed manually and clerks spending most of their time in copying letters for dispatch to customers. Almost all internal and external communication had to be carried on through human agency.
Due to globalization and modernization for the past two decades constant changes have taken place in the size, nature of work and organization of the office.
In contrast with traditional office, modern offices were found to be located in well- lighted and ventilated, often air- conditioned rooms painted with pleasing colours and sometimes spread over several floors of the same building.
Office clerks often occupies streamlined desks and chairs of various designs arranged in neat rows. Typists and stenographers were found with headphones. Telephones, intercoms, desktops and lap tops and other devices would be found on the tables of executives and supervisors for communication with all parts of the office as well as with outsiders. All official communications are made through e- mails. Internet and intranet are used as possible means of communication.
Today modern offices are organized on scientific principles and their management and administration are in the hands of highly specialized office managers. They do not sit in the same room with the clerks, nor they deal personally with the customers, sitting in their separate rooms, they control and guide the work of clerks with the help of supervisors and through standardized office systems and routines, office manuals and other written instructions.
These vast changes have brought raid expansion in business activities, growth in the size of business enterprises and also lead to increase in the volume of office work.