knowledge management system(KMS)

KMS(knowledge management system)

All the systems we are discussing here come under knowledge management category. A knowledge management system is not radically different from all these information systems, but it just extends the already existing systems by assimilating more information.

As we have seen data is raw facts, information is processed and/or interpreted data and knowledge is personalized information.

1 What is knowledge?

personalized information

state of knowing and understanding

an object to be stored and manipulated

a process of applying expertise

a condition of access to information

potential to influence action

2 Sources of Knowledge of an Organization

Intranet

Data warehouses and knowledge repositories

Decision support tools

Groupware for supporting collaboration

Networks of knowledge workers

Internal expertise

3 Purpose of a KMS

Improved performance

Competitive advantage

Innovation

Sharing of knowledge

Integration

Continuous improvement by: o Driving strategy

o Starting new lines of business o Solving problems faster

o Developing professional skills o Recruit and retain talent

4 Activities in Knowledge Management

            Start with the business problem and the business value to be delivered first.

            Identify what kind of strategy to pursue to deliver this value and address the KM problem

            Think about the system required from a people and process point of view.

            Finally, think about what kind of technical infrastructure are required to support the people and processes.

            Implement system and processes with appropriate change management and iterative staged release.