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Chapter: Business Science : Information Management

knowledge management system(KMS)

All the systems we are discussing here come under knowledge management category. A knowledge management system is not radically different from all these information systems, but it just extends the already existing systems by assimilating more information.

KMS(knowledge management system)

 

All the systems we are discussing here come under knowledge management category. A knowledge management system is not radically different from all these information systems, but it just extends the already existing systems by assimilating more information.

 

As we have seen data is raw facts, information is processed and/or interpreted data and knowledge is personalized information.

 

1 What is knowledge?

 

personalized information

 

state of knowing and understanding

 

an object to be stored and manipulated

 

a process of applying expertise

 

a condition of access to information

 

potential to influence action

 

2 Sources of Knowledge of an Organization

 

Intranet

 

Data warehouses and knowledge repositories

 

Decision support tools

 

Groupware for supporting collaboration

 

Networks of knowledge workers

 

Internal expertise

 

 

3 Purpose of a KMS

 

Improved performance

 

Competitive advantage

 

Innovation

 

Sharing of knowledge

 

Integration

 

Continuous improvement by: o Driving strategy

 

o Starting new lines of business o Solving problems faster

 

o Developing professional skills o Recruit and retain talent

 

4 Activities in Knowledge Management

 

            Start with the business problem and the business value to be delivered first.

 

            Identify what kind of strategy to pursue to deliver this value and address the KM problem

 

            Think about the system required from a people and process point of view.

 

            Finally, think about what kind of technical infrastructure are required to support the people and processes.

 

            Implement system and processes with appropriate change management and iterative staged release.

 

 

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