Office and Administration
A commercial food service has a front office and back office sections.
Front office is one of the many departments of the hotel business which directly interacts with the customers when they first arrive at the hotel. The staff of this department are very visible to the guests.
The staff receives the guests, handles their requests, and strikes the first impres-sion about the hotel into their minds. Front line workers become more impor-tant in providing customer satisfaction because they are the ones who represent the organization or departments.
The back office is the portion of a food service made up of administration and support personnel who are not facing the customers. In a non-commercial food ser-vice also, a pleasant attitude is needed for all those who prepare and serve food.