Duties of Consumers
Apart from rights, there are certain duties imposed
on the consumer. Consumer should be conscious of his duties. He should make
purchases judiciously and should not misuse his rights. Following are source of
the duties of consumers:
It is the responsibility of a consumer to purchase
a product after gaining a thorough knowledge of its price, quality and other
terms and conditions. The consumer should enquire about the price from certain
shops and if possible from government stores to get an idea of its price. The
consumer has to have the knowledge about the quality from his own experiences
or from the experiences of other persons who used the product or by browsing
the website. Hence it is the duty of the consumer to buy scrupulously.
The sellers often cheat consumer by using unfair
weights and measures. The consumer should ensure that he/she is getting the
product of exact weight and measure. Consumer should check the weights and
balance of the product. Consumer should not buy a product which has been
weighed along with its packing. Therefore the consumer should remain vigilant
when the seller is naturally measuring or weighing the product.
It is the duty of the consumer to thoroughly read
the label of the product. It should have correct, complete and true information
about the product.
Often the products are not as attractive as shown
in the advertisement by the sellers. Hence, it is the prime duty of consumer
not to get misled by such fraudulent advertisements.
Mostly advertisements are used to be very
attractive and appealing to the senses. They may be occasionally false and
misleading. The consumer is supposed to be careful with the attractive
advertisements and avoid such misleading and false advertisements. These days
almost every product in the market is offered for sale with a gift, discount,
or a free product to bait the consumer to buy. For example, a free comb with
soap, a discount off on the price of the soap or one free soap on buying one,
and the like. Often a consumer is allured by such offers and buys such a
product even when it is not desperately in order, to avail them of free offer.
In this case consumers should not forget the fact
that the seller has already inflated the price of the product supplied with
free offer and recovers its cost price under the scheme. Hence the consumer
should be aware of the fact that he is not getting anything free and should not
buy unwanted things out of greed.
It is a legitimate duty of consumers to collect
cash receipt and warranty card supplied along with bills. This will help them
in seeking redressal for their grievances. Unscrupulous sellers offer to reduce
the final price of goods if they sell without bill. Often consumers get allured
by this trap. In this case, if the goods bought without bill go out of order or
turn defective, consumers cannot approach the consumer court without proof of
purchase. Hence it is the duty of the consumer to demand and collect the cash
receipt, and warranty card.
It is advisable for the consumer to make purchase
from the reputed shops or government shops like super bazaar, cooperative
stores, and the like. The consumer by purchasing from such shops can escape
from the malpractice of the manufacturers and shopkeepers or vendors.
The consumer should discharge his duties as
responsible citizen. He should not buy things from black market and in excess
of his requirements. At times of scarcity consumer should not resort to panic
buying and stock things excessively. This practice prevents others from
purchasing their share of requirement.
Often the consumer buys cheap products which are
not durable or are not safe. Therefore, it is the duty of the consumer to buy
products with standardization marks which is supposed to be safe in every
respect.
It is the duty of the consumer to use the product
as per its instructions, e.g., if a medicine carries an instruction regarding
its storage, it should be stored in the fridge. This would help in prevention
of any damage to the medicine and harm to the consumer’s health.
These days it is not uncommon to see a seller
trying to cheat the consumer in every possible way in order to earn quick
profits. It is the duty of the consumer to be aware of his rights. If a
consumer is cheated by a seller, then he should immediately lodge a complaint with
the authorities designated for consumer grievance redressal rather than
remaining a silent spectator.
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