Aim, Tools, Procedure, Report - Observation of a Hotel | 11th Food Service Management : Chapter 10 : Practical: Food Service Operation

Chapter: 11th Food Service Management : Chapter 10 : Practical: Food Service Operation

Observation of a Hotel

Aim: To obtain the skill of rating a hotel by visit/computer based approach

Observation of a Hotel

Aim: To obtain the skill of rating a hotel by visit/computer based approach

Tools: Questionnaire

Procedure: Fill in the questionnaire and Grade the hotel.

Name of the Hotel:

Address:

One star

Do 100% of the rooms with shower/WC or bath tub/WC? Yes/No

Is daily room cleaning done? Yes/No

Do 100% of the rooms have colour-TV with remote control? Yes/No

Does the room have table and chair? Yes/No

Are soaps or body wash provided? Yes/No

Is there Reception service? Yes/No

Is there a publicly available telephone for guests? Yes/No

Will extended breakfast be provided? Yes/No

Is beverage offered in the hotel? Yes/No

Is there a deposit possibility? Yes/No

Two Star

Is there a breakfast buffet? Yes/No

Is there a reading light next to the bed? Yes/No

Is there bath essence or shower gel? Yes/No

Are there bath towels? Yes/No

Are there linen shelves? Yes/No

Is there any offer of sanitary products (e.g. toothbrush, paste, shaving kit)? Yes/No

Are credit cards accepted? Yes/No

Three Star

Is the reception opened 14 hours, accessible by phone 24 hours from inside and outside, bilingual staff (e.g. Tamil/English)?

Yes/No

Is there a three piece suite at the reception, luggage service? Yes/No

Is there beverage offer in the room? Yes/No

Is there telephone in the room? Yes/No

Is there internet access in the room or in the public area? Yes/No

Are there facilities like heating facility in the bathroom, hair-dryer, cleansing

tissue? Yes/No

Is there a dressing mirror and place to put the luggage? Yes/No

Does it have sewing kit, shoe polish utensils, laundry and ironing service? Yes/No

Are additional pillow and additional blanket provided on demand? Yes/No

Is there a systematic complaint management system? Yes/No

Four Star

Is the reception opened 18 hours, accessible by phone 24 hours from inside

and outside? Yes/No

Is the property centralized air conditioned? Yes/No

Is the lobby with seats and beverage service? Yes/No

Is there breakfast buffet or breakfast menu card via room service? Yes/No

Is there a mini bar or 24 hours beverages via room service? Yes/No

Is there upholstered chair/couch with side table? Yes/No

Is there bath robe and slippers on demand? Yes/No

Are cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror,tray of a large scale in the bathroom? Yes/No

Is there internet access and internet terminal? Yes/No

Is there a “À la carte”-restaurant? Yes/No

Five Star

Is the reception opened 24 hours with multilingual staff? Yes/No

Is the property centralized air conditioned? Yes/No

Is there doorman-service or valet parking? Yes/No

Is the reception spacious with several seats and beverage service? Yes/No

Is there personalized greeting for each guest with fresh flowers or Flower

present in the room? Yes/No

Is there a minibar and food and beverage offer via room service during 24 hours? Yes/No

Are there personal care products in flacons? Yes/No

Is there internet-PC in the room? Yes/No

Is there a safety locker in the room? Yes/No

Are services like ironing (return within 1 hour) and shoe polishing provided? Yes/No

Is there turndown service in the evening? Yes/No

A visit / computer based approach any star category hotel.

Report:

Prepare a report groupwise

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11th Food Service Management : Chapter 10 : Practical: Food Service Operation : Observation of a Hotel | Aim, Tools, Procedure, Report