Home | Important Short Questions and Answers: TQM Tools & Techniques

Chapter: Total Quality Management : TQM Tools & Techniques

Important Short Questions and Answers: TQM Tools & Techniques

Total Quality Management - TQM Tools & Techniques


66. Give the seven tools of quality?

 

i.    Pareto Diagram

 

ii.   Process Flow Diagram

 

iii.   Cause-and- Effect Diagram iv. Check Sheets

 

v.   Histogram

 

vi.  Control Charts

 

vii.  Scatter Diagrams

 

67. Define Statistics?

 

Statistics is defined as the science that deals with the collection, tabulation,analysis, interpretation, and presentation of quantitative data.

 

68. What is a measure of central tendency?

 

A measure of central tendency of a distribution is a numerical value that describes the central position of the data or how the data tend to build up in the center.

 

69. What is Measures of dispersion?

 

Measures of dispersion describe how the data are spread out or scattered on

 

each side of the central value. The measures of dispersion used are range and standard deviation.

 

70. What is a normal curve?

 

The normal curve is a symmetrical, unimodal, bell-shaped distribution withthe mean, median and mode having the same value.

 

71. What is the use of the control chart?

 

The control chart is used to keep a continuing record of a particular quality characteristic. It is a picture of process over time.

 

72. Give the objectives of the attribute charts?

 

i.    Determine the average quality level.

 

ii.   Bring to the attention of management any changes in the average. iii. Improve the product quality.

 

iv.   Evaluate the quality performance of operating and management personnel. v. Determine acceptance criteria of a product before shipment to the customer.

 

73. Define Six Sigma Problem Solving Method?

 

Define - improvement opportunity with an emphasis on increasing customer satisfaction.

 

Measure  - determine process capability (Cp/ Cpk) & dpmo

 

Analyze - identify the vital few process input variables that affect key product output variables (“Finding the knobs”).

Improve - Make changes to process settings, redesign processes, etc. to reduce the number of defects of key output variables.

Control - Implement  process  control  plans,  install  real-  time  process monitoring tools,standardize processes to maintain levels.

74. What are the new seven management tools?

 

i.    Affinity Diagram

 

ii.   Interrelationship Digraph iii. Tree Diagram

 

iv.   Matrix Diagram

 

v.   Prioritization Matrices

 

vi.   Process Decision Program Chart vii. Activity Network diagram

 

 

75. Define Benchmarking?

 

Benchmarking is a systematic method by which organizations can measure themselves against the best industry practices. The essence of benchmarking is the process of borrowing ideas and adapting them to gain competitive advantage. It is a tool for continuous improvement.

 

76. Enumerate the steps to benchmark?

 

a)   Decide what to benchmark

 

b)   Understand current performance c) Plan

 

d)   Study others

 

e)    Learn from the data f) Use the findings

 

 

77. What are the types of benchmarking?

 

i.    Internal

 

ii.   Competitive

 

iii.   Process

 

78. What is a QFD?

 

Quality Function Deployment is a planning tool used to fulfill

 

customer expectations. It is a disciplined approach to product design, engineering, and production and provides in- depth evaluation of a product.

 

79. What are the benefits of QFD?

 

i.    Customer driven

 

ii.   Reduces implementation time iii. Promotes teamwork

 

iv.  Provides documentation

 

80. What are the steps required to construct an affinity diagram?

 

i.    Phrase the objective

 

ii.   Record all responses iii. Group the responses

 

iv.   Organize groups in an affinity diagram

 

81. What are the parts of house of quality?

 

i.    Customer requirements

 

ii.   Prioritized customer requirements iii. Technical descriptors

 

iv.  Prioritized technical descriptors

 

v.   Relationship between requirements and descriptors vi. Interrelationship between technical descriptors

 

82. How will you build a house of quality?

 

a)   List customer requirements

 

b)   List technical descriptors

 

c)   Develop a relationship matrix between WHATs and HOWs\

d)  Develop an interrelationship matrix between HOWs

e) Competitive assessments

f) Develop prioritized customer requirements

g) Develop prioritized technical descriptors

 

83. Define FMEA?

 

Failure Mode Effect Analysis is an analytical technique that combines the technology and experience of people in identifying foreseeable failure modes of a product or process and planning for its elimination.

 

84. What are the stages of FMEA?

 

1.Specifying possibilities

a. Functions

 

b. Possible failure modes

c. Root causes

d. Effects

 

e Detection/Prevention

2.Quantifying risk

a. Probability of cause

b. Severity of effect

 

c. Effectiveness of control to prevent cause

d. Risk priority number

 

3. Correcting high risk causes

a. Prioritizing work

b.Detailed action

 

c. Assigning action responsibility

 

d. Check points on completion

4. Revaluation of risk

 

85. What are the goals of TPM?

 

The overall goals of Total Productive Maintenance, which is an extension of TQM are

 

i. Maintaining and improving equipment capacity

ii. Maintaining equipment for life

iii.Using support from all areas of the operation

iv.Encouraging input from all employees

v.Using teams for continuous improvement

 

86.    Give the seven basic steps to get an organization started toward TPM? a) Management learns the new philosophy

 

b) Management promotes the new philosophy

 

c) Training is funded and developed for everyone in the organization

d) Areas of needed improvement are identified

 

e) Performance goals are formulated

f) An implementation plan is developed

g) Autonomous work groups are established

 

87.    What are the major loss areas?

i. Planned downtime

ii. Unplanned downtime

iii. Idling and minor stoppages

iv.         Slow-downs

v.Process nonconformities

vi.Scrap

 


Study Material, Lecturing Notes, Assignment, Reference, Wiki description explanation, brief detail
Total Quality Management : TQM Tools & Techniques : Important Short Questions and Answers: TQM Tools & Techniques |

Related Topics

Total Quality Management : TQM Tools & Techniques


Privacy Policy, Terms and Conditions, DMCA Policy and Compliant

Copyright © 2018-2024 BrainKart.com; All Rights Reserved. Developed by Therithal info, Chennai.