88. Give the ISO 9000 Series of Standards?
i. ISO 9000,
“Quality Management and Quality Assurance Standards Guidelines for Selection
ii. ISO 9001,
“Quality Systems – Model for Quality Assurance in Design, Development,
Production, Installation & Servicing”.
iii. ISO 9002,
“Quality Systems – “Model for Quality Assurance in Production, Installation
iv. ISO 9003,
“Quality Systems – “Model for Quality Assurance in Final Inspection and Test”.
9004-1, “Quality Management and Quality System Elements – Guidelines”.
89. What is the need for ISO 9000?
is needed to unify the quality terms and definitions used by
nations and use terms to demonstrate a supplier’s capability of controlling its
other quality systems? i. QS-9000
TE-9000 iii. AS9000
the steps necessary to implement the Quality Management System? i. Senior
Appoint the management representative
Appoint an implementation team
Select element owners
Review the present system
Install the new system
the three sections of QS-9000?
requirements, which include the exact text of ISO 9001 and the addition of
automotive/heavy trucking requirements.
requirements covering production part approval process, continuous improvement
and manufacturing capabilities.
93. What are the ISO/QS 9000 elements?
and data control
of customer-supplied product
identification and traceability
control x.Inspection and testing
of inspection, measuring and test equipment
xii.Inspection and test status
Control of nonconforming product
Corrective and preventive action
storage, packaging, preservation and delivery
Control of quality records
Servicing xx.Statistical techniques
94. Give the objectives of the internal audit?
the actual performance conforms to the documented quality systems.
corrective action activities in response to deficiencies.
c) Follow up
on noncompliance items of previous audits.
continued improvement in the system through feedback to management.
e) Cause the
auditee to think about the process, thereby creating possible improvements.
95. What are the requirements of ISO 14001?
and corrective action
96. What are the benefits of ISO 14000? a. Global
trade and remove trade barriers
environmental performance of planet earth
consensus that there is a need for environment management and a common
terminology for EMS.
customers of a commitment to environmental management
a good public / community relations image
investor criteria and improving access to capital
insurance at reasonable cost
market share that results from a competitive advantage
Reducing incidents that result in liability
defense posture in litigation
input materials and energy
the attainment of permits and authorization
the four elements for the checking & corrective action of ISO 14001?
Monitoring and measuring
Nonconformance and corrective and preventative action c) Records
the seven elements for the implementation & operations of ISO 14001?
a) Structure and responsibility
Training, awareness and competency
Emergency preparedness and response
the four elements for the planning of ISO 14001?
b) Legal and
types of Organizational Evaluation Standards?
i. Environmental Management System
Environmental Performance Evaluation
types of Product Evaluation Standards?
Environmental Aspects in Product Standards
104. Define Quality Audits?
Quality Audits examine
the elements of a quality management system in order to evaluate how well these elements comply with quality system
105. Analyze TQM?
Total Made up of the whole. Quality Degree of excellence a product or service provides.
Management Act, art or manner of
handling, controlling, directing
usage of an effective recognition and reward system?
as a continual reminder that the organization regards quality and productivity
the organization a visible technique to thank high achievers for outstanding
employees a specific goal to work toward. It motivates them to improve the
morale in the work environment by creating a healthy sense of competition among
individuals and teams seeking recognition.
you improve the performance appraisal system?
rating scales that have few rating categories.
work team or group evaluations that are at least equal in emphasis to
Require more frequent performance reviews where such reviews will have a
dominant emphasis on future planning.
decisions should be made by an independent administrative process that draws on
current-job information and potential for the new job.
indexes of external customer satisfaction in the appraisal process. o Use peer
and subordinate feedback as an index of internal customer satisfaction.
evaluation for process improvement in addition to results.
the typical measurements frequently asked by managers and teams?
Resource Customers Production
& Development Suppliers Marketing/Sales Administration
the criteria to evaluate the performance measures?
- Few in
to customer -Improvement
110. Give the usage of C&E diagrams?
actual conditions for the purpose of product or service quality improvement,
more efficient use of resources, and reduced costs. -Eliminate conditions
causing nonconformities and customer complaints. -Standardize existing and
and train personnel in decision-making and corrective-action activities.
111. Define Six Sigma?
Six-Sigma is a business process that allows organizations to drastically
improve their bottom line by designing and monitoring every day business
activities in ways that minimize waste and resources while increasing customer
satisfaction. It is achieved through continuous process measurement, analysis
the various histogram shapes?
-Skewed right -Skewed left -Peaked
distribution -Comb distribution -Double peaked distribution
Population & Sample?
Population represents the mathematical world and Sample represents the
real world. A population frequency distribution is represented by a smooth
curve whereas a sample frequency distribution is represented by a histogram.
sources of variation?
Equipment ï Material
Environment ï Operator
A run chart is a very simple technique for analyzing the process in the
development stage or, for that matter, when other charting techniques are not