Keep the numbers of emergency services, such as your
doctor, fire department and police, next to your phone. If your area is served
by 911, call that number first.
• Stay calm
Speak slowly and
clearly when describing the incident.
• Be exact about your
location
Give your name, phone number, address, apartment
number, city or town, and directions, including landmarks or cross streets.
· Describe the type of
help you need
Is it medical, police or fire assistance?
· Give details about
the victim's condition
Is the person bleeding severely? Choking? Unconscious? How long
ago did the incident occur?
• Describe first aid
If someone else is present and giving first aid,
what kind is it? Cardiopulmonary resuscitation (CPR) or other emergency care?
• Describe the victim's
location
Is he or she in the upstairs bedroom? Downstairs on
the bath-room floor?
• Listen carefully
Then write down instructions. Ask the dispatcher to
repeat the information.
• Don't hang up too
soon
Wait until the
dispatcher tells you to hang up.
• Make sure your house
number is clearly visible
If it's dark, turn a light on outdoors to show your
house number.
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