Keep the numbers of emergency services, such as your doctor, fire department and police, next to your phone. If your area is served by 911, call that number first.
• Stay calm
Speak slowly and clearly when describing the incident.
• Be exact about your location
Give your name, phone number, address, apartment number, city or town, and directions, including landmarks or cross streets.
· Describe the type of help you need
Is it medical, police or fire assistance?
· Give details about the victim's condition
Is the person bleeding severely? Choking? Unconscious? How long ago did the incident occur?
• Describe first aid
If someone else is present and giving first aid, what kind is it? Cardiopulmonary resuscitation (CPR) or other emergency care?
• Describe the victim's location
Is he or she in the upstairs bedroom? Downstairs on the bath-room floor?
• Listen carefully
Then write down instructions. Ask the dispatcher to repeat the information.
• Don't hang up too soon
Wait until the dispatcher tells you to hang up.
• Make sure your house number is clearly visible
If it's dark, turn a light on outdoors to show your house number.
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