Operations Management - MB25C11

MB25C11:

Operations Management

Course Objectives:

This course provides a holistic understanding of operations management as a vital function in achieving strategic and operational excellence in organizations. It covers tools, techniques, and strategies to design, plan, control, and improve manufacturing and service operations. Emphasis is placed on capacity planning, product design, supply chain strategies, quality management, and lean operations. Students will explore recent trends including digital operations, sustainable practices, and data-driven decision-making to gain competitive advantage in the global market.

Overview of Operations Management and Strategic Alignment

Operations Management – Nature, Importance, historical development, transformation processes, differences between services and goods, a system perspective, functions, challenges, current priorities, recent trends. Operations Strategy – Strategic fit, framework. Productivity; World-class manufacturing practices

Capacity, Facility and Supply Chain Decisions

Capacity Planning – Long range, Types, Developing capacity alternatives, tools for capacity planning. Facility Location – Theories, Steps in Selection, Location Models. Sourcing and procurement - Strategic sourcing, make or buy decision, procurement process, managing vendors.

Process, Product and Layout Design

Product Design - Criteria, Approaches. Product development process - stage-gate approach - tools for efficient development. Process - design, strategy, types, analysis. Facility Layout – Principles, Types, Planning tools and techniques – Service blueprinting – Role of design in lean and agile systems.

Forecasting, Resource and Inventory Planning

Demand Forecasting – Need, Types, OBJECTIVE and Steps - Overview of Qualitative and Quantitative methods. Operations planning - Resource planning - Inventory Planning and Control. Operations Scheduling - Theory of constraints - bottlenecks, capacity constrained resources, synchronous manufacturing

Quality Management and Lean Thinking

Definitions of quality, The Quality revolution, quality gurus; TQM philosophies; Quality management tools, certification and awards. Lean Management - philosophy, elements of JIT manufacturing, continuous improvement. Six sigma and DMAIC methodology.

Emerging Trends in Operations Management

Digital transformation in operations – Industry 4.0 and smart factories – Sustainable operations and green manufacturing – Service operations and scalability – Operations analytics – Blockchain in supply chains – Resilience and risk mitigation – Global operations strategy – Case studies on Indian and global practices.

References:

1. Richard B. Chase,Ravi Shankar,F. Robert Jacobs,OperationsandSupplyChain Management, McGraw Hill, 17th Ed., 2023

2. B. Mahadevan, Operations Management: Theory and Practice, Pearson, 4th Ed., 2018

3. William J. Stevenson, Operations Management, McGraw Hill, 14th Ed., 2022

4. Cecil C. Bozarth & Robert B. Handfield, Introduction to Operations and Supply Chain Management, Pearson, 5th Ed., 2023

5. Norman Gaither & Gregory Frazier, Operations Management, Cengage, 11th Ed., 2022

6. R. Paneerselvam, Production and Operations Management, PHI Learning, 3rd Ed., 2017

7. Nigel Slack, Operations Management, Pearson, 10th Ed., 2023

8. S. Chopra & P. Meindl, Supply Chain Management: Strategy, Planning, and Operation, Pearson, 8th Ed., 2024

9. Russel & Taylor, Operations Management, Wiley, 11th Ed., 2022

Course Outcomes

After completing this course, students will be able to: 

● CO1: Demonstrate conceptual knowledge of operations management, operations strategy, capacity planning, supply chain decisions, product and process design, forecasting, quality management, lean thinking, and emerging trends like Industry 4.0 and sustainability.

● CO2: Interpret and relate the principles of operations management, capacity planning, supply chain strategies, product and process design, forecasting techniques, TQM, lean manufacturing, and the impact of digital and sustainable practices on operational excellence.

● CO3: Apply operational management tools and techniques, including capacity and location models, product and process design methods, forecasting models, and quality management tools, to solve real-world business problems.

● CO4: Analyze operations strategies, facility layouts, supply chain decisions, demand forecasts, and quality management systems to evaluate operational efficiency and identify areas for improvement.

● CO5: Evaluate various operational strategies, including capacity planning and sourcing, process and product design, forecasting methods, and quality management philosophies, to make informed decisions for achieving competitive advantage.

● CO6: Develop contemporary operations strategies by integrating knowledge of operations management, supply chain, design, forecasting, quality, and emerging trends to foster sustainable and resilient operations in a global market.