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Total Quality Management - GE8077, GE6757
Online Study Material, Lecturing Notes, Assignment, Reference, Wiki and important questions and answers
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Anna University
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Anna University EEE
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Anna University ECE
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Anna University ME
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INTRODUCTION
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Quality Management
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Various dimensions of quality with examples
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Deming’s Philosophy
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Quality Planning
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The barriers to TQM implementation and Deming Philosophy
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Evolution of quality
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Basic concepts, principles, barriers and benefits of Total Quality Management (TQM)
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Important Questions and Answers: Quality Management
TQM PRINCIPLES
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Leadership
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Quality Council
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Seven Steps to Strategic Quality Planning
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Quality Statements
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Customer Satisfaction
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Tebouls Model of customer satisfication
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Customer Retention
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Motivation Concept of Motivation
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Theories of Motivation
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Herzberg’s Two Factor Theory
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Empowerment
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Job Enrichment Vs Job Empowerment
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Teams
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Characteristics of Successful Teams
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Stages of Team Development
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Recognition and Reward
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Importance of Performance Appraisals
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Benefits of Employee Involvement
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The PDCA Cycle
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5-S: Housekeeping
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Kaizen
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Supplier Partnership
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Partnering
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Supplier Selection
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Supplier Rating
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Aspects of Employee Involvement
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Intrinsic Vs Extrinsic Rewards
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Customer complaints (feedback)
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Continuous Process Improvement (CPI)
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Important Questions and Answers: Total Quality Management (TQM) Principles
TQM TOOLS AND TECHNIQUES I
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Seven tools of quality
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New Seven management Tools
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Management Tool: Affinity Diagram
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Management Tool: Relations Diagram
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Management Tool: Tree Diagram
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Management Tool: Matrix Diagram
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Matrix Data Analysis Diagram
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Management Tool: Arrow Diagram
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Six Sigma
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Benchmarking
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Failure Mode and Effects Analysis
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Important Questions and Answers: Total Quality Management Tools & Techniques
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The seven traditional tools of quality
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New management tools
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Types of Benchmarking
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Failure modes and effects analysis (FMEA)
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Timing of FMEA
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Benchmarking process
TQM TOOLS AND TECHNIQUES II
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TQM Tools And Techniques
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Quality Function Deployment
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Taguchi’s Quality Loss Function
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Maintenance development stages
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Total Productive Maintenance
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Quality costs
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Voice of the customer
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Design of FMEA document
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Different types of needs
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Major benefits of quality function deployment (QFD)
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Quality circles
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Organisational structure
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Important Questions and Answers: Total Quality Management Tools and Techniques
QUALITY SYSTEMS
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ISO 9000 STANDARDS
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Need of Quality system
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ISO 9000:2000 Quality Systems
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Need for ISO 9000- ISO 9000-2000 Quality System
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QS 9000 – ISO 14000 – Requirements
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ISO 9000 Documentation and Documentation Hierarchy
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Clauses in ISO 9001
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ISO 14000 - Environmental Management systems
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Processes of Software Quality Management
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Cost of Quality
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Concepts and Benefits of ISO 14000
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Important Questions and Answers: Quality Systems
GE6757 Total Quality Management - Anna University 2013 Regulation Syllabus - Download Pdf
GE8077 Total Quality Management - Anna University 2017 Regulation Syllabus - Download Pdf
Total Quality Management - Question Bank - Download Pdf
Total Quality Management TQM - Question Bank 2 - Download Pdf
Total Quality Management TQM - Question Bank - Download Pdf
Total Quality Management - Important Questions - Download Pdf
Total Quality Management TQM - 2 marks with answers 2 - Download Pdf
Total Quality Management TQM - 2 marks with answers 3 - Download Pdf
Total Quality Management TQM - 2 marks with answers - Download Pdf
Total Quality Management - Notes - Download Pdf
Total Quality Management TQM - Notes 2Dub - Download Pdf
Total Quality Management TQM - Notes 4 - Download Pdf
Total Quality Management TQM - Notes 3 - Download Pdf
Total Quality Management TQM - GE6757 May June 2016 Question Paper
Total Quality Management TQM - GE6757 Nov Dec 2016 Question Paper
Download Anna University Notes Android App
Total Quality Management - Start Reading Online
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