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Mechnical Engineering Mech

Total Quality Management - GE6757

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Total Quality Management

INTRODUCTION


-:- Quality Management
-:- Various dimensions of quality with examples
-:- Deming’s Philosophy
-:- Quality Planning
-:- The barriers to TQM implementation and Deming Philosophy
-:- Evolution of quality
-:- Basic concepts, principles, barriers and benefits of Total Quality Management (TQM)
-:- Important Questions and Answers: Quality Management

TQM PRINCIPLES


-:- Leadership
-:- Quality Council
-:- Seven Steps to Strategic Quality Planning
-:- Quality Statements
-:- Customer Satisfaction
-:- Tebouls Model of customer satisfication
-:- Customer Retention
-:- Motivation Concept of Motivation
-:- Theories of Motivation
-:- Herzberg’s Two Factor Theory
-:- Empowerment
-:- Job Enrichment Vs Job Empowerment
-:- Teams
-:- Characteristics of Successful Teams
-:- Stages of Team Development
-:- Recognition and Reward
-:- Importance of Performance Appraisals
-:- Benefits of Employee Involvement
-:- The PDCA Cycle
-:- 5-S: Housekeeping
-:- Kaizen
-:- Supplier Partnership
-:- Partnering
-:- Supplier Selection
-:- Supplier Rating
-:- Aspects of Employee Involvement
-:- Intrinsic Vs Extrinsic Rewards
-:- Customer complaints (feedback)
-:- Continuous Process Improvement (CPI)
-:- Important Questions and Answers: Total Quality Management (TQM) Principles

TQM TOOLS AND TECHNIQUES I


-:- Seven tools of quality
-:- New Seven management Tools
-:- Management Tool: Affinity Diagram
-:- Management Tool: Relations Diagram
-:- Management Tool: Tree Diagram
-:- Management Tool: Matrix Diagram
-:- Matrix Data Analysis Diagram
-:- Management Tool: Arrow Diagram
-:- Six Sigma
-:- Benchmarking
-:- Failure Mode and Effects Analysis
-:- Important Questions and Answers: Total Quality Management Tools & Techniques
-:- The seven traditional tools of quality
-:- New management tools
-:- Types of Benchmarking
-:- Failure modes and effects analysis (FMEA)
-:- Timing of FMEA
-:- Benchmarking process

TQM TOOLS AND TECHNIQUES II


-:- TQM Tools And Techniques
-:- Quality Function Deployment
-:- Taguchi’s Quality Loss Function
-:- Maintenance development stages
-:- Total Productive Maintenance
-:- Quality costs
-:- Voice of the customer
-:- Design of FMEA document
-:- Different types of needs
-:- Major benefits of quality function deployment (QFD)
-:- Quality circles
-:- Organisational structure
-:- Important Questions and Answers: Total Quality Management Tools and Techniques

QUALITY SYSTEMS


-:- ISO 9000 STANDARDS
-:- Need of Quality system
-:- ISO 9000:2000 Quality Systems
-:- Need for ISO 9000- ISO 9000-2000 Quality System
-:- QS 9000 – ISO 14000 – Requirements
-:- ISO 9000 Documentation and Documentation Hierarchy
-:- Clauses in ISO 9001
-:- ISO 14000 - Environmental Management systems
-:- Processes of Software Quality Management
-:- Cost of Quality
-:- Concepts and Benefits of ISO 14000
-:- Important Questions and Answers: Quality Systems