Chapter: 12th Office Management and Secretaryship : Chapter 1 : Introduction to Management

Role of Manager

Manager perform different roles in the organisation are stated below.

Role of Manager

Manager perform different roles in the organisation are stated below.

 

1. To have figure- head role:

Managers have to maintain contact with many people and welcome official visitors and sign legal document as the head of the organisation or department for smooth functioning.

 

2. To act as a leader:

All managers have a leadership role. They have to Co-ordinate the works of the departments and integrate them to attain the goal. As a leader he have to hire, motivate, give training and maintain discipline. As a leader he should be a role model to his employees.

 

3. To act as a Liaison officer:

As a liaison officer he have to act as a bridge between top management and lower level management. He has to communicate and encourage the team and to give orders and instructions given by top level executives and communicate the grievances of lower level worker to top management.

 

4. To supervise:

Every manager have to supervise the work done by their subordinates and help them to do it effectively and efficiently. He has to motivate the employees to avoid absenteeism and to work without waste of time and resources.

 

5. To attain targets:

Task will be assigned to each departments as well as to the organisation. On attaining the fixed targets only, the organisation can earn profit. He have to encourage the workers to attain the target , because manager is answerable.

 

6. To delegate authority:

Manager can’t do all the work as his own, so he have to delegate the authority to his employees or to perform the work. There should be a parity of authority and responsibility, so that the employees can carry out their duties efficiently.

 

7. To resolve Conflicts:

There may be conflicts in the organisation between employer and employer, employee and employee or between employer and employee. It is the duty of the manager to solve the problems between the employee and employee and he want to give amicable solution.

 

8. To make decision:

Manager should take a rational decision in connection to his job, for that he want to understand the situation. Usually he will take routine decision to run his department.

 

9. To handle crisis:

Mangers have to handle the crisis period wisely, he cannot ignore such situation for example, employee’s strike, natural calamities etc.

 

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12th Office Management and Secretaryship : Chapter 1 : Introduction to Management : Role of Manager |


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