CRM TOOLS
·
STRATEGIC CRM
·
TECHNOLOGY AND IMPLEMENTATION
·
MOBLIE BUSINESS FOR THE ENTERPRISE
·
SALES AND MARKETING
·
BUSINESS INTELIGENCE
·
CUSTOMER CONTACT CENTER
1.STRATEGIC CRM
1. BUSINESS
CASE
2. CUSTOMER
KNOWLEDGE
3. CUSTOMER
LOYALTY
4. CUSTOMER
RETENTION
5. CUSTOMER
SATISFACTION
6. DIRECTION
7. LEADERSHIP
8. MASTER
PLAN
9. METRICES
OR MEASUREMENT
10.
PEOPLE &PROCESS
11.
ROI
12.
STRATEGY & SUCCESS
13.
TECHNOLOGY
14.
TOP MANAGEMENT
15.
TRENDS
16.
VISION
2.
TECHNOLOGY & IMPLEMENTATION
1. ENTERPRISE
ARCHITECTURE AND APPLICATION
2. CRM
–INDUCED CULTURE CHANGE
3. MIGRATIONMANAGEMENT
4. KNOWLEDGE
BASED UTILIZATION
5. APPLICATION
SERVERS
6. SYSTEM
INTEGERATERS
7. PLANNING
AND INVESTICATING
8. IMPLEMENTATION
AND DEPLOYMENT
9. CHANGE
MANAGEMENT
10.
MAINTAINING AND UPGRADING
3.MOBILE BUSINESS FOR THE ENTERPRISE
1. DELIVERY
TECHNOLOGY
2. DISPLAY
TECHNOLOGY
3. FIELD
FORCE AUTOMATION
4. INPUT
TECHNOLOGY AND DEVICES
5. MOBILE
COMMERCE
6. MOBILE
ENTERPRISE
7. MOBILE
OPERATING SYSTEM
8. WIDE
AREA NETWORK
9. WIRELESS
APPLICATION SERVICE PROVIDER
10.
WIRELESS DEVICES
4. SALES AND MARKETING
1. ENTERPRISE
RELATIONSHIP MANAGEMENT(ERM)
2. E-SALES
3. LEAD
QUALIFICATION
4. OPERATIONAL
CRM
5. PARTNER
RELATIONSHIP MANAGEMENT
6. REPEAT
BUSINESS
7. SALES
FORCE AUTOMATION
8. ANALYTICAL
CRM
9. CUSTOMER
PROFILEING AND SEGEMENTATION
10.
E-MARKETING AUTOMATION
11.
LEAD QUALIFICATION in sales
12.
PERSONALISATION
5. BUSINESS INTELIGENCE
1
ANALYTICAL PROCESS
2
CUSTOMER INTELLIGENCE SYSTEM
3
CUSTOMER SCORING
4
DATA CLEANING
5
DATA MINING
6
DATA WAREHOUSE
7
FILTERING AND HOUSE HOLDING
8
INFORMATION DATABASE
9
LEGAMART
10 METAMART
11 OPERATIONAL
SYSTEM OR DATABASE
6. CUSTOMER CONTACT
CENTER
1
CALL CENTER AND HELP DESK
2
CUSTOMER INTERACTIVE CENTER
3
CUSTOMER RETENTION
4
CUSTOMER SUPPORT
5
E-SERVICE SYSTEM
6
LIVE SUPPORT AND SERVICE
7
ON-LINE SUPPORT AND SERVICE
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