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Chapter: Mechanical : Total Quality Management (TQM) : Quality Management

Basic concepts, principles, barriers and benefits of Total Quality Management (TQM)

1. Top management commitment 2. Focus on the customer – Both internal and external 3. Effective involvement and utilization of entire work force 4. Continuous improvement 5. Treating suppliers as partners

Basic concepts and principles of TQM

 

1.     Top management commitment

2.     Focus on the customer Both internal and external

 

3.     Effective involvement and utilization of entire work force

4.     Continuous improvement

5.     Treating suppliers as partners

 

6.     Establishing performance measures for the processes

7.  Customers requirements - ( both internal & external) must be met first time & every time

8. Everybody must be involved

 

9. Regular two way communication must be promoted I

10.                        Identify the training needs and supply it to the employees

 

11.                        Top management commitment is must

12.                        Every job must add value

 

13.                        Eliminate waste & reduce total cost

14.                        Promote creativity

 

15.                        Focus on team work.

 

The barriers and benefits of TQM

 

1.     Lack of management commitment

2.     Lack of faith in and support to TQM activities among management personnel

 

3.     Failure to appreciate TQM as a cultural revolution. In other words, inability to change organizational culture

4.     Misunderstanding about the concept of TQM

5.     Improper planning

 

6.     Lack of employees commitment

7.     Lack of effective communication

 

8.     Lack of continuous training and education

9.     Lack of interest or incompetence of leaders

 

10.                    Ineffective measurement techniques and lack of access to data and results

11.                    Non-application of proper tools and techniques

 

12.                    Inadequate use of empowerment and team work

 

Benefits of TQM.

 

Tangible Benefits

 

Improved product quality

Improved productivity Reduced quality costs Increased market and customers

Increased profitability

Reduced employee grievances

 

Intangible Benefits

 

Improved employee participation Improved team work

Improved working relationships

Improved customer satisfaction

Improved communication

Enhancement of job interest

Enhanced problem solving capacity


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Mechanical : Total Quality Management (TQM) : Quality Management : Basic concepts, principles, barriers and benefits of Total Quality Management (TQM) |


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